Refund policy

Last updated: October 30, 2026

This policy applies to orders placed at levoitrt.com. Please contact this store directly about an order placed here.

30-day returns

You may request a return within 30 days after delivery. Items must be unworn or unused, in the condition received, with their original packaging, accessories and any tags. Keep your order confirmation or other proof of purchase. Your statutory rights for faulty, misdescribed or otherwise nonconforming goods are not limited by this 30-day period.

How to start a return

1. Contact our support email below with your order number, the items to return and the reason.
2. Wait for the return instructions and the correct return destination. Do not return an order to a manufacturer or an address from another website.
3. Pack the items securely and keep the return tracking or proof of postage.

Return shipping and fees

We cover standard return shipping for accepted returns and will provide a prepaid label or written shipping instructions. There is no restocking fee for an eligible return. Additional services chosen independently without our agreement may not be reimbursed. Original expedited shipping charges are not refundable for a change-of-mind return, unless required by applicable law.

Damaged, faulty or incorrect items

Inspect your order when it arrives. If an item is damaged, faulty, missing or incorrect, contact us with your order number and a description of the issue. Photos may help us assess it. We will arrange the appropriate replacement, return or refund and cover necessary return shipping. You do not need to pay a new shipping charge to correct our error.

Refunds

After we receive and inspect a return, we will email you the outcome. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the credit. Contact us if an approved refund has not appeared after that processing period. Any deduction must be explained and permitted by applicable law.

Cancellations and exchanges

Contact us as soon as possible if you want to cancel or change an order. We can cancel an unfulfilled order; once it has shipped, use the return process. For an exchange, contact us to confirm availability and instructions before sending anything back. If we cannot fulfill an order, we will notify you and refund the unfulfilled items.

Exceptions

Any item-specific return exclusion, such as a personalized item, must be clearly disclosed before purchase. No exclusion removes your statutory remedies for faulty, misdescribed or nonconforming goods.

Contact this store

Email support@levoitrt.com. Include your order number and the information needed to help with your request. Do not send payment card details or identity documents by email.